Refund policy

PARTYFOXX – Return & Refund Policy

At PARTYFOXX, we’re committed to delivering joyful celebrations and seamless experiences through our curated products and professional event services. This policy explains how returns, refunds, and cancellations are handled for purchases made on our website.

1. Product Return & Refund Policy (Decor Kits, Activity Kits, Party Supplies)

We offer premium party products such as decoration kits, DIY activity boxes (e.g., slime-making kits), and party supplies designed to make your event extraordinary. However, due to the time-sensitive nature of events, our product return policy includes the following conditions:

✅ Eligibility for Return:

  • Returns are accepted only if requested at least 2 days before your scheduled event date or delivery date.
  • Items must be unused, in original packaging, and in resellable condition.
  • Return requests after the event date or within 24 hours of the event will not be accepted.

❌ Non-Returnable Items:

  • Customized or personalized products
  • Opened or used items
  • Event-specific or time-bound items (e.g., dated theme banners, one-time-use kits)
  • Products requested for return after the scheduled event date

💸 Deductions & Refunds:

  • A restocking and service fee (ranging from 10–30%) may be deducted depending on the nature of the item and time of return request.
  • Return shipping cost is borne by the customer, unless the return is due to a defective or incorrect item delivered by us.
  • Refunds are processed within 5–10 business days after inspection and approval.

2. Service Cancellation & Refund Policy (Artists, Activities, Theme Decorations)

PARTYFOXX provides various event services including:

  • Artist bookings (e.g., magician, tattoo artist, puppet show, game host)
  • Fun activities (e.g., game stalls, balloon shooting, science shows)
  • Full theme-based party decoration packages

Once a service is booked, our team begins preparations including vendor coordination, artist blocking, custom design work, and logistics. Therefore, our cancellation and refund terms are:

🕒 Service Cancellation Timeline:

  • Cancellations made at least 48 hours (2 days) prior to the event may be eligible for a partial refund.
  • Cancellations within 48 hours of the event date are non-refundable.

💰 Refund Deductions:

  • Any actual costs already incurred by PARTYFOXX (e.g., artist advance, material procurement, travel costs) will be deducted before issuing a refund.
  • These deductions are non-negotiable and will be communicated transparently.

🔁 Service Modifications:

  • Date changes or rescheduling are subject to availability and must be requested at least 3 days in advance.
  • Any rescheduling within 2 days may involve additional charges.

3. General Conditions

  • Refunds will be processed to the original mode of payment within 5–10 business days.
  • We reserve the right to decline refund requests that do not meet the policy terms.
  • Digital services, custom decor, and third-party vendor bookings are non-refundable once confirmed.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear photos or an unboxing video. We’ll arrange a replacement or refund based on the situation.

5. Contact Us

For any assistance, cancellations, or return requests, please get in touch with our support team:

📞 Call/WhatsApp: +91 9702030095
📧 Email: partyfoxx2@gmail.com
🌐 Website: www.partyfoxx.in

This policy is subject to updates. Any changes will be posted on this page to maintain full transparency.