Choose the options available on the product page and provide names, logos or other artwork where requested. Check all spelling and specifications before submitting. For additional options, confirm what can be produced and the final price with our product team.

Minimum quantities vary by product, print method and customisation. A quantity selector does not necessarily indicate the minimum for a special or bulk order. Ask our product team to confirm the minimum quantity, price per unit and total in writing before ordering.

Where a digital proof is agreed or requested, review the actual proof carefully and give written approval before final production. Requesting a proof is not artwork approval. For products without a proof service, confirm the final names, logo, layout and specifications with our team before placing the order.

Production time depends on the product, quantity, artwork approval and workload; delivery or collection is a separate step. Ask for an order-specific production and dispatch estimate, and check the shipping options or quotation before paying. We do not promise one universal turnaround for all personalised products.

For shipped products, delivery charges are shown at checkout or in a custom quotation. For event services, ask your event coordinator to specify transport, loading, venue access, parking, setup and dismantling in the written quote, including any additional charges. Props and equipment may be returnable when stated in your quote.

Submitting an enquiry does not reserve a date. Our event team will check availability and send a quotation stating the booking advance, remaining payment schedule and conditions for confirmation. Please rely on that written confirmation rather than an enquiry form or an example photograph.

The final written quotation should identify the agreed theme, dimensions, materials, artists or activities, duration, setup and dismantling arrangements, and venue requirements as applicable. Reference pictures help explain the look; the confirmed scope and any permitted substitutions must be agreed before booking.

Contact the relevant team promptly with your order number or event date. The applicable published refund/return policy, product details and accepted event quotation explain the process and any agreed charges. Report incorrect or damaged items with photographs and order details as soon as possible. Please review the policy and your written terms before payment.

Check the product checkout or written quotation for the final price, tax treatment and delivery or transport charges. If you need a GST invoice, provide your correct billing name, address and GSTIN (if applicable) to the team before payment and confirm the required invoice details.

Photographs show the listed design or a style reference, not an automatic promise of every prop, size or accessory shown. Confirm the exact deliverables in writing. Only independently verified customer feedback should be treated as a testimonial; please ask our team for relevant portfolio examples if needed.